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Always timely, EDUCAUSE


While written with IT Leaders in mind, innovative educators and support staff can benefit from these 10 Calls to Action for the Future of Technology in Higher Ed.

  • #1 – Collaboration
    • “Regular, reliable, and repeatable interactions with customers can also lead to greater customer satisfaction, productivity, and efficiency, along with a deeper appreciation of humans working together” (Gonick, 2023).
    • “A key question arises: how can their organizations be prepared to make necessary pivots to solve systemic challenges? Doing so starts with a theory of change—one with a vision and a strategy to engage people and to develop agile organizational capacity. The tools and technology will follow” (Gonick, 2023).
      • This point immediately makes me consider the ADL program’s Influencer and 4DX change strategies.
  • # 2 – Belonging
    • “Belonging is an outcome that’s hard to measure, but we know when people stay engaged, it’s because they feel they’re somewhere worthwhile—and that they’re someone worthwhile. Belonging is an ethical expression of solidarity and in opposition to the dominant experience of alienation” (Gonick, 2023).
      • This is a crucial component of my innovation and an excellent spot to highlight how creating a learning environment that supports the advising relationship could help students and employees gain this sense of belonging and significance.
  • #3 – Learning at Scale and AI
    • “The best of AI in the higher education setting lies in its potential to revolutionize how learners access and engage with educational resources, offering personalized experiences at scale” (Gonick, 2023).
    • “AI has the power to transform how colleges and universities provide services, support vulnerable populations, improve STEM education, and much more” (Gonick, 2023).
      • Incorporating AI into the innovation to advising would make for real-time student support anytime a student faces a situation, has a question, or expresses a challenge. This opportunity poses many future possibilities for the advising relationship.
  • #4 – Analytics of Support
    • “Data helps us understand how to provide better support to students and learners; being able to provide just the right interventions at just the right moments can be the difference between someone dropping out and feeling they have the resources needed to continue and thrive” (Gonick, 2023).
    • The future of advising could potentially include “… using real-time analytics and smart technology to identify patterns in students’ learning and providing personalized recommendations for support and intervention” (Gonick, 2023).
      • Isn’t proactive advising with on-time intrusive intervention a goal for forming a robust and trusted advising relationship? Shouldn’t helping students obtain the tools they need to be successful and to excel in their chose degree program a big piece part of our goals in higher education?
  • #5 – Identity Management
    • “… using digital resources to ensure a seamless learning journey—such as by using extended reality and adaptive technologies to enhance learning strategies. This approach has the potential to transform academia and equip students with the skills and knowledge they need to succeed in today’s rapidly evolving landscape (Gonick, 2023).
  • #6 – 10 coming soon (I fell down a rabbit hole of research again when I need to be writing.)
    • “Narrative-based learning is very different from the industrial models that have guided instruction at scale for nearly a century. We will need to get better at understanding how to construct compelling narratives that invite learners to chart their own learning journeys” (Gonick, 2023).

Reference

Gonick, L. (2023, August 29). 10 calls to action for the future of technology in higher ed. EDUCAUSE Review. https://er.educause.edu/articles/2023/8/10-calls-to-action-for-the-future-of-technology-in-higher-ed?utm_source=Selligent&utm_medium=email&utm_campaign=er_content_alert_newsletter&utm_content=9-06-23&utm_term=_&m_i=uxOFDaW%2BUx81Tdgqy3EtRPi%2B9T04jmwuyU5EK1X_ilZ0JLfk3kCH9WgfIrKaaoiaQz2dWaXjVjUlZl0oy2FW3egvsGqMHieuup&M_BT=88967532832

ADL Program, Advising, ePortfolios, Focus on the learning, Goals, Growth, Growth Mindset, Innovation Plan, Instructional Design, It's all about the learning, Learner's Mindset, Learning, Online Learning, Outcomes, Personal, Professional, Professional Learning, Research, Tips

Ready, Set, Usability Test


Well, here I go again. Preparing to do something I have never dreamed of doing before. I am about to embark upon my first experience with usability testing. Finding tasks that would give me a user experience in interacting with my course has been challenging. The hardest part has been avoiding biased language and providing too many instructions.

Usability Test Script

Usability Test Resource

My Usability Testing Notes and Observations Log is the last step in my prep work development process.

Ready, set, it is usability testing time!

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Usability Testing Research


How to Build Rapport and Welcome Participants

How to conduct Usability Testing

Remote Usability Testing

Usability Testing Questions

https://careerfoundry.com/en/blog/ux-design/how-to-write-usability-testing-questions/: Usability Testing Research

Usability Report


Usability.gov – Templates, Resources, and How-Tos

https://www.usability.gov/index.html: Usability Testing Research https://www.usability.gov/how-to-and-tools/resources/templates.html: Usability Testing Research
https://www.hotjar.com/usability-testing/template-checklist/: Usability Testing Research
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Outcomes and Action


Reflecting upon this first course, I know there is too much content to cover.

Would a longer duration or a multi-course approach work best?

What I envision is a 15-week course that is broken up into three five-week classes. I hope shorter courses will be less overwhelming to learners. This approach would allow me to narrow in on each course’s focus.

  • The first course would introduce the learner to what an advisor is, does, and when to contact their advisor. This introduction to advising includes a ton of information about policies, procedures, impacts, and considerations which serve as an onboard to the university.
  • The second five-week course would hit right around the time learners face their first big exams, questions about the fit of their major selection, and whether this college experience is going how they imagined it would. This five-week course could focus on resources available and referral procedures, reinforcing the advising relationship as a central hub for connecting across campus. This course could also utilize growth and learner’s mindset information to empower learners to actively drive their educational experience instead of accepting the role of a passive participant. This five-week course also includes social and academic connections throughout campus life, from student government association, leadership conferences, greek life, intermural sports, and so much more. These three focus areas could drive home the learning outcome for a healthy and holistic student support system and experience.
  • The final five-week course would revisit the learning outcomes covered in the first two five-week courses and add the technology that learners will use to monitor their degree progress, explore other majors of interest, and ensure they are taking the classes they need at the pace and timeframe recommended by their department for timely graduation. This course will empower the learners to prepare a four-year plan of study and a one-year registration plan and allow them to verify that every class they register to take moves them closer to 100% completion.

Completing a cumulative final exam with a minimum score and advisor review may serve as a mandatory advising pass for the following semester by demonstrating their learning through formative and summative assessments for the entire 15-week term.

  • Measurement would require learners to prepare a registration plan with course reference numbers for the next academic year, a narrative statement about their major and career interests, an itemization of the services and social opportunities utilized and explored, if not used, a narrative account about the other ways students found support.
  • Multiple choice/short answer assessments of university policy, procedures, and implications (financial aid, time to degree, etc.) allow the measurement of information transfer topics important to students throughout their college experience.

Students with questions or advisors with concerns would allow for more meaningful and enriching advisor-advisee interactions.




Developing Learning Outcomes

  • What are the essential things students must know to be able to succeed in the course?
  • What are the essential things students must be able to do to succeed in the course?
  • What knowledge or skills do students bring to the course that the course will build on?
  • What knowledge or skills will be new to students in the course?
  • What other areas of knowledge are connected to the work of the course?

Active Verbs for Bloom’s Revised Taxonomy

Action Research, ADL Program, Advising, ePortfolios, Evolution, Goals, Growth, Growth Mindset, Humor, Innovation Plan, Leadership, Learner's Mindset, Learning, Learning Manifesto, Personal, Professional, Professional Learning, Reflecting, Research, Why

Believe it

You have to believe it.

Leaning into the learners’ mindset, I have to ask myself daily to believe and trust it.

I have been entirely transparent about my writing struggles. I voiced in class that I need more confidence in my understanding of the subject matter to give my analysis and knowledge of other authors’ statements and research. This lack of confidence sends me back to the research reading and collecting more information, sources, and additional research. I can cite sources all day, but when I have to draw connections between material and express my understanding, I trigger memories of my K-12 educational experience and lose confidence. Research can become my distraction technique (an observation grad school has illuminated) to avoid the vulnerability that is academic writing.

Since I have reviewed hundreds of pieces of literature on my innovation topic formally over the last year and four months but professionally for the previous nine years and ten months, this topic is truly a passion project of the heart. Born out of desperation to help students, the advocate in me also desperately wants this tool for advisors. We are in tear-filled meetings over a crisis of self-issues. Advisors watch the battle young adults face with themselves over your disappointment if they decide whether or not they are pursuing their goals and dreams or yours.

I desperately want advising to be about the transformative development I read about in the literature. I felt disappointed after my first literature review as I recognized I was not meeting the goals and standards set by my profession. I now see that I am efficient at prescriptive advising. From a medical professional background, procedural information transfer, triaging issues, and answering questions came naturally. I know how to connect students to policy and procedures. I efficiently direct them to their departmental information on degree plans and course information. I am helpful and efficient at answering questions with source links (because advisors are only as good as the accuracy of the published information). I have always had an efficiency perspective. Therefore, I formalized my advising process, communications, and documentation for record keeping.

An advising course provides advisors and students a voice to illuminate problems faced by learners as expressed through cohort/meta-major discussions and assessments. Advisors could improve resources with an advising course, grade book, discussion boards, collaborative group sessions, and modules on common issues. Flipped advising would allow that effort to improve even further through media and collaboration with an advising team. I suspect turnover is both from burnout and demoralization. Advising is a passion profession. Many interview questions touch on helping people achieve their goals. Yet it can become a repetitive process of covering the same policies, procedures, and systems instead of all the things it could be if these items didn’t consume advising interactions. The ability to extend the advising sessions and depth beyond a 30-minute advising appointment twice a semester (optimistically). How can we help transform learners’ lives in 1 hour a term? Flipped advising would help us meet those needs while also relieving us of so many of the repetitive interactions we have day after day. Those fulfilling aspects of developmental advising forge a bond between advisor and advisee. Those connections are the ones that make commencement so special and a commitment to this profession so worth it.

Advisors consistently wonder if their efforts improved outcomes, but the cyclical and reactive nature of the industry can have us moving on to the next initiative with no feedback on the last one. Smiling faces that thank you for supporting them while wearing caps and gowns sure go a long way in motivating outcomes and innovations.

So now, I need to support all those beliefs with evidence from the existing literature.

By golly, I think I understand the point of a literature review finally.

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Educause Amazing!


They get me! They really get me.

Learner-Centered Advising for Student Success: Leveraging Backward Design, Collaboration, and the LMS

Reference

Mojeiko, L., Haskell, A., & Dunn, S. (2021, January 19). Learner-Centered advising for student success: Leveraging backward design, collaboration, and the LMS. EDUCAUSE. https://er.educause.edu/blogs/2021/1/learner-centered-advising-for-student-success-leveraging-backward-design-collaboration-and-the-lms

Action Research, ADL Program, Advising, Goals, Growth, Growth Mindset, Leadership, Learner's Mindset, Learning, Personal, Professional, Reflecting, Research, Why

Research Fatigue


Top of a wooden pole is pictured with lines/wires coming from almost every direction in a tangled fashion.
Screenshot of zotero organizing software for research sources.

I am stuck in this place where I keep seeking more and more research. I keep questioning my search terms and the relevance of the results. I thought I was sure about my research topic, but the more I read, the more lost I felt. Every article appeals to me because I do this as my career and for personal interest in graduate school. The topic of advising is a personal passion—making the connection between research and my belief that flipping advising can improve the prescriptive aspects (terminology picked up in the research process). As a result of flipped advising, additional time becomes available to dig into developmental aspects (more understanding learned through research) of the advising relationship.

I can tell that the advising relationship is important to me. My innovation is about creating a stronger advising relationship. My frustration with the prescriptive aspects of my role drives desperation to find an effective alternative solution. I am searching to find ways that creating space by limiting information transfer components will improve advising interaction through student empowerment. Relationships and empowerment are the answers to why I am doing this research. I am proposing this innovation, and why my initial step of action research has to focus on the first prescriptive step of course registration as the example of student agency. The administration is always going to focus on enrollment. Advisors want to help students get enrolled to begin fostering an advising relationship that can guide them through their educational pursuits and also help them explore their goals and aspirations.

I struggle to find specific sources for advising’s impact on student agency. Still, several sources reference student ownership and self-efficacy, making the connection clear enough to support the literature review and my research.

When I was initially researching what a literature review is, the Smart Student suggested that writer’s block indicates the need to do additional research, so then I go and read more literature. The cycle begins again!

I’m blogging through this process because I am determined not to let it break me (this time). I am determined to see through the purpose and meaning of this research process. I feel like I’m right on the cusp of understanding the point of this torturous exercise… errr I mean, I am embracing this authentic learning opportunity.

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Paraphrasing – Pros in Prose


Calling all paraphrasing pros!


First, I am looking for all of your tips and techniques for effective review of literature (literally, how you take notes while reviewing it).

  • Do you take notes as you go, one article at a time?
  • Do you make notes across multiple articles based on themes/topics? Do you create a page of notes on multiple articles under those different headings?
  • Do you write a summary as you review the piece of literature?
  • Do you record quotes that strike you throughout the review process or highlight those of particular relevance or interest?

Second, what is your method for synthesizing the information without stating someone else’s idea as your own?

  • Paranoid of plagiarism, my papers turn into direct quotes galore.
    • How do you paraphrase an article?
    • Do you summarize each section of the literature?
    • Do you summarize the overall point of the literature?
    • How do you review the article with your research topic in mind yet avoid biased material selections?

No, really. I want your tips and input.

I am desperate to improve in these areas.

Action Research, ADL Program, Advising, ePortfolios, Evolution, Goals, Growth, Growth Mindset, Humor, Innovation Plan, Leadership, Learner's Mindset, Learning, Personal, Professional, Professional Learning, Reflecting, Research

Academic Writing & Mindset


I greatly appreciate Dr. Meeuwse holding office hours. This has rejuvenized the collaborative aspect of learning that I enjoy (and miss) so very much. I love that we have a facilitator who genuinely wants to help us be successful in our writing. I have picked up some great tips for approaching this literature review. I already feel more comfortable and familiar with the content of my research. I still really struggle to articulate how I believe my innovation plans are innovative and are the first of many steps toward a better experience for students and advisors.

Last week, Dr. Meeuwse shared a tip on her research approach during her doctoral experience.

She gave a beautiful nugget of knowledge when she suggested we approach paraphrasing by making bullet points of no more than two words (citing the source as we go) while reviewing relevant literature.

Tonight she gave additional details.

Read the article through, read it aloud, making bullet points with in-text citations, then put it away (the source material). Go and write sentences from memory (trying not to return to the source material so you aren’t tempted to reuse the authors’ words or meanings instead of expressing your learning).

This program’s craftsmanship never ceases to amaze me. I have a very specific visual image in my head of Dr. Harapnuik telling us how sneakily he manipulates us into learning.

Embarking on this course, I really had to give myself a pep talk. I dreaded whichever class had another one of those dang lit reviews. I forced myself to reflect as those old patterns of panic tried to creep in. Almost immediately, I recognized that I had to own whether or not I had embraced and accepted a learner’s mindset. Would I let research and academic writing scare me away from the authentic work I have been doing throughout this program to bring flipped advising to life?

Looking at the work I have completed up to this point in the program made me recognize that I am very familiar with my innovation plan. I am approaching my research efforts with much more specificity than my first attempt at a literature review. I definitely have a better understanding of the point of the darn thing. I am still struggling to explain what I hope to do with flipped advising and how students accurately identifying coursework for registration is the first significant step forward for our advisors and students.

Nonetheless, by standing on multiple means of support found in the literature, I will have a clearer picture of exactly how action research will guide the process toward revolutionizing advising.

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Professional Learning Plans


In my quest for research for my action research literature review, I came across an article that immediately made me think of my professional learning plans. Specifically when looking to the future of professional learning and how an innovation to advising could transform advising interactions.

Screenshot of "Looking to the Future" section of linked webpage.

Academic Tutors/Advisors and Students Working in Partnership: Negotiating and Co-creating in “The Third Space”

I did not even realize it, but this is an exciting “perspective piece” to find as a wonderful confirmation of what I envisioned throughout my professional learning plans that include this type of peer partnership.

Reference

McIntosh, E. A., Steele, G. E., & Grey, D. (2020). Academic tutors/advisors and students working in partnership: Negotiating and co-creating in “The third space.” Frontiers in Education, 5. https://doi.org/10.3389/feduc.2020.528683